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Rue Sloane Ltd, a company registered in England and Wales under registration number 13100928. Our registered address is 9 Seagrave Road, London SW6 1RP.

Welcome to the rue Sloane website (the ‘website’). By accessing this website you agree to these terms and conditions (the ‘Terms’). If you do not agree to them you may not use this website and should leave it immediately.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Our website may occasionally encounter technical issues for which we apologise. We cannot guarantee that all the products shown are available at the time you place your order. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

In the event the product you order is no longer available you will be contacted by e-mail. Acceptance of your order will be completed when the goods are on their way to you.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or for any other reason.

If you place a single order with multiple items, they will all be shipped once all the items from that order are in stock. If you would like the items in stock sent first please place separate orders. You can also contact us to pay for multiple shipments.

Due to the colour settings of your computer and that our garments are made from natural fibres, the colours of the products shown in the pictures can differ from their actual colours. We cannot be held responsible for any such discrepancy. All orders are subject to acceptance and availability, and items in your Shopping Bag are not reserved and may be purchased by other customers.

Rue Sloane reserves the right to change prices of the products sold. Prices shown on the Site are in GBP and are inclusive of VAT at the applicable rate. We cannot be held responsible for any currency exchange rates, our prices are quoted in GBP. The total price for international buyers will remain the same as advertised even though taxes will not be included.

International buyers are responsible for all the duties and taxes applied to their order when receiving the goods. Please make sure you are aware of your local import fees as rue sloane will not be responsible for any such charges. This also applies for any export and import taxes when returning items.

The indicated shipping times are from the date of dispatch and rue sloane is not responsible for delays from the carriers. We will use the most reliable carriers to prevent delays. Any cancellations made before dispatch will incur a 3% charge to cover transaction and administration fees

If you have any questions, please contact the customer service on our form. We welcome any feedback about our service, so that we can improve. We aim to deal with any problems quickly and fairly.

To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. 

By making an offer to purchase merchandise, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

You have 14 days from receiving your order to contact us and arrange either a return or a refund. Items must be returned to us unused with all rue sloane tags still attached. As we are a small business, we check every product which goes out. Returns that do not meet our policy will be sent back to you. 

We will not accept returns if items show signs of wear and tear or if our security seal is broken or tags removed. Items have to be returned unworn, unwashed, with all tags attached and in their original condition. This also applies to smells, for example please make sure you do not apply perfumes nearby or leave in a room with a scented candle as this would void the return. Return shipping fees are to be paid by the client, unless the product is defective. 

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you.